Frequently Asked Questions

Everything you need to know about shopping and selling on AllEase.

Standard delivery is targeted within 12–18 hours of order confirmation. Express/instant delivery is targeted within 2 hours, depending on your location and seller readiness. These are best-effort timelines, not guarantees.

No — AllEase currently does not support returns, replacements, or refunds on delivered items. All sales are final. See our full Refund & Cancellation Policy for details on cancelling before dispatch.

Yes, while it's in the "Pending" or "Preparing" stage. Once it's packed or out for delivery, cancellation isn't available.

Currently, we only support Cash on Delivery (COD).

Reach out to our onboarding team at allease2025@gmail.com or 8919743378, or visit our For Merchants page.

See our Serviceability page for the current list of live cities.